All returns caused by customer error and some returns caused by customer refusal of our shipment will be charged a Restocking Fee per the schedule defined herein.
Customer Error is defined as a return for any reason that does not involve an error by 4LowParts.
Product Returns that are subject to a Restocking Fee are those where the customer returns a product due to an error on the part of the customer (e.g., no longer needs part, ordered incorrect part number, etc.).
Product Returns due to other reasons (e.g., part received different than part ordered, part damaged during shipment, etc.) are not subject to a Restocking Fee.
Returns caused by an error by 4LowParts or our suppliers are not subject to a Restocking Fee.
Restocking Fee Schedule
From Customer Receipt of Product
As a Percent of Invoice Price
Excluding Freight & Tax
|1 – 30||15%|
|31 – 60||20%|
|61 – 90||25%|
|90+||To be determined by General Manager|
No returns allowed after 90 days.
Any returns outside of the 90 days MUST have approval. If it is decided to grant an RGA, the return will be subject to a 50% restock fee.